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Delivery Within Australia

Please note we do not delivery to PO Boxes or Parcel Lockers as we use a Courier service for delivery within Australia.

Standard Shipping:

  • Within Australia at $9.95 (Authority To Leave)
  • Within Australia at $14.95 (Signature Required)

Growing Footprints aims to deliver within 2-10 working days (within Australia) and 7-21 working days (outside of Australia) from the date of any order which we accept but we cannot guarantee any firm delivery dates. All orders are dispatched within 3 business days of being received, with the exclusion of sale events or peak seasons where further delays may occur.

On delivery of the order, you may be required to sign for delivery, unless you grant us 'authority to leave', which must be added to the note of your order. You need to keep receipt of the delivered order in case of future discussions with us about it.

You may grant us an 'authority to leave' when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge's desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the order to you) accept delivery or collect the order from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

  • charge you for our reasonable re-postage fee and/or other costs reasonably incurred by us; or
  • no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable Contract, less our reasonable administration charges (ie. postage charges)

 

International Delivery

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.